OL2000: Outlook Opens a Hyperlink in the Incorrect Browser (269093)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows NT 4.0
- Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
- Microsoft Internet Explorer 5.5 for Windows 98
- Microsoft Internet Explorer 5.5 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 2000
- Microsoft Outlook 2000
This article was previously published under Q269093 SYMPTOMS
When you click a hyperlink in an Outlook Hypertext Markup Language (HTML) formatted e-mail message, Internet Explorer opens the Web page instead of Netscape Communicator. This problem occurs even though you have set Netscape Communicator as your default browser.
WORKAROUND
To work around this problem, use one of the following methods.
Method 1- In Outlook, open the HTML formatted message.
- On the File menu, click Save As.
- In the File name box, type a descriptive name for the message.
- In the Save as type box, verify that HTML (*.htm) is selected.
- In the Save in box, choose a location in which you want to save the file, and then click Save.
- Double-click the .htm file that you just saved.
Method 2
Revert to an earlier version of Internet Explorer by uninstalling Internet Explorer 5.5.
For additional information about how to uninstall Internet Explorer and revert to your previous version of Internet Explorer, click the article number below
to view the article in the Microsoft Knowledge Base:
257234 How to Uninstall Internet Explorer 5.5
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
Messages in HTML format are the only messages that display this problem; messages in plain text format and Outlook Rich Text format open correctly in Netscape Communicator.
| Modification Type: | Major | Last Reviewed: | 5/20/2003 |
|---|
| Keywords: | kbbug kbpending KB269093 |
|---|
|