Windows 95/Windows 98 Cannot List Users in Windows 2000 Domain (268896)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95

This article was previously published under Q268896

SYMPTOMS

When a Windows 95-based or Windows 98-based computer tries to obtain a list of users in a Windows 2000-based domain, the following error message may be displayed:

You cannot view the list of users at this time. Please try again later.

CAUSE

This behavior occurs because the Windows 2000-based server returns invalid information about the number of user accounts.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size     File name
   ------------------------------------------------------
   07/28/2000  02:21p  5.0:2195.2103  906,000  Ntdsa.dll
   07/28/2000  02:21p  5.0:2195.2103  378,640  Samsrv.dll

STATUS

Microsoft has confirmed that this is a problem in Windows 2000. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix KB268896