You do not receive MSN e-mail messages in Outlook or in Outlook Express (268732)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows NT 4.0
  • Microsoft Outlook Express 5.01 for Windows NT 4.0
  • Microsoft Outlook Express 5.0 for Windows NT 4.0
  • Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 1
  • Microsoft Outlook Express 4.01 for Windows NT 4.0 SP 2
  • Microsoft Outlook Express 4.0 for Windows NT 4.0
  • Microsoft Outlook Express 5.5 for Windows Millennium Edition
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.01 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.0 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.5 for Windows 98
  • Microsoft Outlook Express 5.01 for Windows 98
  • Microsoft Outlook Express 5.0 for Windows 98
  • Microsoft Outlook Express 4.01 for Windows 98 SP 1
  • Microsoft Outlook Express 4.01 for Windows 98 SP 2
  • Microsoft Outlook Express 5.5 for Windows 95
  • Microsoft Outlook Express 5.01 for Windows 95
  • Microsoft Outlook Express 5.0 for Windows 95
  • Microsoft Outlook Express 4.01 for Windows 95 SP 1
  • Microsoft Outlook Express 4.01 for Windows 95 SP 2
  • Microsoft Outlook Express 4.0 for Windows 95
  • Microsoft Outlook Express 5.5 for Windows 2000
  • Microsoft Outlook Express 5.01 for Windows 2000
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
  • Microsoft Outlook 97
  • MSN 6.0
  • MSN 6.1
This article was previously published under Q268732

SYMPTOMS

If you check your MSN, The Microsoft Network, Post Office Protocol 3 (POP3) e-mail account with Outlook or Outlook Express, you may no longer receive any new e-mail messages. You do not receive any error messages, and you can successfully send e-mail messages from your MSN POP3 account.

CAUSE

This issue can occur if you installed and ran MSN Explorer. You can download the MSN Explorer software from the following MSN Web site:

http://explorer.msn.com/home.htm

You can also order the CD-ROM that contains the MSN Explorer software. To order the CD-ROM, see the following Microsoft Web site:

http://www.microsoft.com/windows/ie/webcd/default.asp

When you install the MSN Explorer software and then log on to your MSN account, your POP3 MSN e-mail messages are migrated to the new MSN Hotmail system.

MORE INFORMATION

If both of the following are true, then you are using MSN Explorer:
  • You start MSN and a "butterfly" icon appears by the clock on your computer (the "System Tray").
  • You right-click the butterfly icon, click System Information, and the number next to MSN Client is 6.00 or greater.
MSN Explorer is a released product and is fully supported by MSN. Online Help information is available at the following MSN Web site:

http://explorer.msn.com/support.htm

For information about frequently asked questions about MSN Explorer, see the following MSN Web site:

http://explorer.msn.com/setuphelp.htm

The following information is from the MSN Explorer Help file: 
Read your MSN Internet Access e-mail on MSN Explorer
----------------------------------------------------

This program is based on MSN Hotmail, which is a Web-based e-mail service.
When you upgrade to MSN Explorer, your e-mail Inbox will be converted from
POP3 e-mail to Web-based e-mail automatically. This means all of your new
e-mail will come to you in MSN Explorer and not in Outlook Express. If you
need to see your old e-mail, you will be able to see it in Outlook Express.

Important details about your e-mail and newsgroups:

 -  You will not lose any e-mail.
 -  Your e-mail address will not change
 -  Your will receive all your new e-mail in MSN Explorer instead of Outlook Express.
 -  Your old e-mail will remain in Outlook Express.
 -  Your address book will be copied to MSN Explorer. It will also remain in Outlook Express.
 -  You can access your newsgroups through Outlook Express.

Uninstalling MSN Explorer and reinstalling a prior version of MSN Internet
Access will not switch your e-mail account back to your previous program.

One big benefit of the MSN Explorer e-mail system is that it allows you to 
access your e-mail form any computer around the world with an Internet 
connection! You must be connected to the Internet to get your e-mail.

Because Web-based e-mail does not require Outlook Express, some e-mail 
features have changed. For example, your address book is now web-based so 
you can access information on your contacts from any computer.
In addition, you can provide direct feedback about MSN Explorer at the following MSN Web site: http://explorer.msn.com/support.htm
Modification Type:MinorLast Reviewed:10/7/2004
Keywords:kbsendmail kbreceivemail kbprb KB268732
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