OLEXP: Address Book Subfolders Are Not Exported (268716)


The information in this article applies to:

  • Microsoft Outlook Express 5.5 for Windows NT 4.0
  • Microsoft Outlook Express 5.01 for Windows NT 4.0
  • Microsoft Outlook Express 5.0 for Windows NT 4.0
  • Microsoft Outlook Express 5.5 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.01 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.0 for Windows 98 Second Edition
  • Microsoft Outlook Express 5.5 for Windows 98
  • Microsoft Outlook Express 5.01 for Windows 98
  • Microsoft Outlook Express 5.0 for Windows 98
  • Microsoft Outlook Express 5.5 for Windows 95
  • Microsoft Outlook Express 5.01 for Windows 95
  • Microsoft Outlook Express 5.0 for Windows 95
  • Microsoft Outlook Express 5.5 for Windows 2000
  • Microsoft Outlook Express 5.01 for Windows 2000
This article was previously published under Q268716
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you export a Microsoft Windows Address Book that contains addresses and subfolders of addresses to another address book, only the root level folder, or Shared Contacts folder, is exported.

WORKAROUND

To work around this problem, copy the contents of all existing subfolders to the root level, and then export the address book to the location that you want.

NOTE: The following steps may be slightly different according to the version of Outlook Express that you are using.

How to Store the Shared Contacts Folder in a Subfolder

  1. Open the address book.
  2. On the File menu, point to New, click Folder, and then give the folder a descriptive name.
  3. Click main identities contacts folder.
  4. In the address book, click the first contact in the list.
  5. Press CTRL+A to select all of the contacts in the list.
  6. On the Edit menu, click Copy.
  7. Click the folder that you created in step 2.
  8. Click in the right side of the address book, and then click Paste on the Edit menu.
  9. When each contact that you included in the copy procedure opens, click OK in each contact. All of the Contacts in your address book are now stored in subfolders.

How to Copy the Contents of Subfolders to the Root Level

  1. Click one of the subfolders in your address book.
  2. In the address book, click the first contact in the list.
  3. Press CTRL+A to select all of the contacts in the list.
  4. On the Edit menu, click Copy.
  5. Click the main identities contacts folder to open it.
  6. Click the right side of the address book.
  7. On the Edit menu, click Paste.
  8. When each contact that you included in the copy procedure opens, click OK in each contact.
All of the Contacts from the subfolder are now listed in the main identities contacts folder.

How to Export the Address Book

  1. On the File menu, point to Export, and then click Other Address Book.
  2. Click the Comma Separated Value (.csv) file, and then click Export.
  3. Give the file with the .csv file name extension a name, click Browse to specify a certain location to save the file, click Save, and then click Next.
  4. Click the contacts that you want to export, and then click Finish.
  5. When the export procedure is finished, click Close.
  6. Open the .csv file that you created in Microsoft Excel.
NOTES:
  • You must repeat the copy procedure for each subfolder in your address book.
  • If you only want to export a single subfolder or set of subfolders, you must first clear the root level contacts from your address book.
Modification Type:MajorLast Reviewed:6/30/2004
Keywords:kbprb KB268716
©2004 Microsoft Corporation. All rights reserved.