WD97: "The Instruction at ... Referenced Memory at 0x00000000" When You Start Word with Hyperlink from Internet Explorer (268610)
The information in this article applies to:
- Microsoft Word 97 for Windows
This article was previously published under Q268610 SYMPTOMS
When you open an embedded session of Word from Microsoft Internet Explorer and then select a command, you receive an error message similar to the following:
The instruction at "0x30301a73" referenced memory at "0x00000000". The memory could not be "read".
Winword.exe may still appear in the list of active processes.
RESOLUTION
To resolve the problem described in this article, obtain and install the latest Microsoft Word 97 update from the following Microsoft Web site:
IMPORTANT: Microsoft Word 97 post-service release fixes are cumulative. The latest update contains all of the fixes since Service Release 2. If you install the latest update for Word 97, you do not need to install any other updates after Service Release 2.
For additional information about the fixes included in the latest update for Word97, click the article number below
to view the article in the Microsoft Knowledge Base:
265374 WD97: Post Service Release Fixes for Word 97
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 1/27/2005 |
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| Keywords: | kbdownload kberrmsg kbprb kbQFE KB268610 |
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