SMS: Software Distribution Does Not Function on an Alpha Platform After Installing Service Pack 2 (268499)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q268499

SYMPTOMS

After you apply Systems Management Server (SMS) Service Pack 2 (SP2), software distribution may not work on Alpha-based computers that have the Network Monitor Agent tool version 2 installed. The last entry that is reported in the the log for the Smsapm32.exe tool is "Checking if a user is actually logged on." At this point Smsapm32.exe quits silently.

CAUSE

This behavior is caused by an issue with the Network Monitor Performance Counter Nmperf.dll dynamic link library (DLL) file. This file causes the Smsapm32.exe process to quit unexpectedly while it is attempting to determine if a user is logged on. This behavior does not occur with earlier versions of SMS because the process that Smsapm32.exe uses to determine if a user is logged on locally has been modified.

WORKAROUND

To work around this issue, rename or remove the Nmperf.dll file from the %SystemRoot%\System32 folder. This procedure removes the Network Segment Performance Counter object, and therefore prevents Smsapm32.exe from quitting unexpectedly.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbBug kbprb KB268499
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