Display Is Limited to 16 Colors After Upgrading to Windows 2000 (268467)

SYMPTOMS

After you install Windows 2000, your display may be limited to 16 colors and 640 X 480 resolution. In addition, the properties of Display adapter in Device Manager will have a yellow exclamation mark (!) and a Code 10 with the following status:

The device cannot start. (Code 10).

CAUSE

This may occur if you have a display adapter that uses the NVIDIA chip set and the basic input/output system (BIOS) on your computer does not have an interrupt request (IRQ) assigned for the display adapter.

RESOLUTION

Select the option to Assign IRQ to VGA in your motherboard's BIOS. If this setting is not available, you need to contact the manufacturer of the motherboard to determine how to select an interrupt to the video card.

MORE INFORMATION

For additional information regarding this setting and your motherboard's BIOS, please refer to your motherboard documentation or contact the manufacturer of your motherboard.

For information about how to contact NVIDIA, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.