XADM: Random Access Violation in Store.exe (JetMove) (268446)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q268446

SYMPTOMS

Exchange Server may randomly stop responding (crash) in Store.exe. This crash generates a Drwtsn32.log file entry that is similar to the following:
Application exception occurred:
App: exe\store.dbg (pid=301)
When: 6/26/2000 @ 1:0:52.767
Exception number: c0000005 (access violation)

WORKAROUND

To work around this issue, run the eseutil /g /{db} /V /X >dbchk.txt command. After Eseutil with the /g switch finishes, search for orphaned long values in the corresponding text files. If there are only orphaned long values, run the eseutil /d command.

NOTE: For additional information about how to verify that your Exchange Server databases exhibit orphaned or corrupted long values, click the article numbers below to view the articles in the Microsoft Knowledge Base:

185271 XADM: Orphaned LV Errors Running ESEUTIL Consistency Checker

181824 XADM: Exchange Database Engine Doesn't Detect Removed Page in B-tree Split Operation

195856 XADM: How to Detect and Remove Long Values in Exchange Server Database

MORE INFORMATION

The following is a stack dump from the Dr. Watson log: 

State Dump for Thread Id 0x150

eax=00000000 ebx=02b2fb7c ecx=ffff8003 edx=02b2fc38 esi=15d5c6d7 
edi=00000000
eip=6fe95506 esp=02b2fb3c ebp=00000000 iopl=0         nv up ei pl zr na po nc

cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000 
efl=00000246

function: JetMove
        6fe954eb 8bda             mov     ebx,edx
        6fe954ed c744241401000000 mov   dword ptr [esp+0x14],0x1
ss:03b4e543=????????
        6fe954f5 8bd1             mov     edx,ecx
        6fe954f7 8b33             mov     esi,[ebx] 
       ds:02b2fb7c=15d5c6d7
        6fe954f9 8b02             mov     eax,[edx] 
        ds:02b2fc38=00000000
        6fe954fb 8b4b04           mov     ecx,[ebx+0x4]
        ds:03b4e582=????????
        6fe954fe 3bf0             cmp     esi,eax
        6fe95500 7412             jz      JetMove+0x16fc (6fe95514)
        6fe95502 8bf8             mov     edi,eax
        6fe95504 33ed             xor     ebp,ebp

FAULT ->6fe95506 f3a6             rep     cmpsb         ds:15d5c6d7=7f
es:00000000=??

        6fe95508 0f8578190400     jne     JetTerm+0x2a71 (6fed6e86)
        6fe9550e 8bcd             mov     ecx,ebp
        6fe95510 85c9             test    ecx,ecx
        6fe95512 7553             jnz     JetMove+0x174f (6fe95567)
        6fe95514 8b4b08           mov     ecx,[ebx+0x8]  
        ds:03b4e582=????????
        6fe95517 8b7304           mov     esi,[ebx+0x4] 
        ds:03b4e582=????????
        6fe9551a 8b6b0c           mov     ebp,[ebx+0xc]
        ds:03b4e582=????????
        6fe9551d 894c2410         mov     [esp+0x10],ecx 
        ss:03b4e543=????????
        6fe95521 8b4a04           mov     ecx,[edx+0x4]
        ds:03b4e63e=????????
        6fe95524 03c6             add     eax,esi
        6fe95526 2bce             sub     ecx,esi

 
--------Stack Back Trace ---------

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
00000000 00000000 00000000 00000000 00000000 00000000 ESE!JetMove

Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB268446
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