WD2000: Error Message: WINWORD Performed a General Protection Fault in Module HPMWINWA.DLL (268374)


The information in this article applies to:

  • Microsoft Word 2000, when used with:
    • Microsoft Windows 98
This article was previously published under Q268374

SYMPTOMS

When you attempt to start Microsoft Word or open an existing document in Word, you receive the following error message:
WINWORD performed a General Protection Fault in module HPMWINWA.DLL.

CAUSE

This problem may occur when your printer driver is damaged. The problem has been reported with the following Hewlett Packard OfficeJet R-series printers:
  • Hewlett Packard OfficeJet R40 All-in-One
  • Hewlett Packard OfficeJet R80 All-in-One

RESOLUTION

To resolve this problem, uninstall and then reinstall the Hewlett Packard OfficeJet R-series printer driver. To do this, follow these steps:
  1. Quit all Microsoft Windows programs.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click the Add/Remove Programs icon.
  4. On the Install/Uninstall tab, click to select Hewlett Packard OfficeJet R-series Printer.
  5. Click Add/Remove.
  6. After the printer driver has been removed from your computer, restart your computer.
  7. Reinstall your Hewlett Packard OfficeJet R-series printer driver.
For more information about how to remove and reinstall your Hewlett Packard OfficeJet R-series printer driver, please contact Hewlett Packard.

REFERENCES

For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kbprb KB268374
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