Windows NT Server "0x00000023" Error with Norton AntiVirus (268370)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q268370

SYMPTOMS

After you install Norton AntiVirus on Windows NT 4.0, you may receive a "Stop 0xA" error message on a blue screen. The error message may be similar to:
STOP: 0x00000023 (0x00110335, 0x00000001, 0x00000000, 0x00000000)
FAT_FILE_SYSTEM

CAUSE

The Norton Symevent.sys driver requests an input/output (I/O) request packet (IRP) to set file information in the FAT partition. In that (I/O) request, the file object is invalid, causing Fastfat to stop Windows NT.

RESOLUTION

To resolve this issue, contact Symantec to obtain the latest update for the Symevent.sys driver.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kb3rdparty kberrmsg kbprb KB268370
©2002 Microsoft Corporation. All rights reserved.