Error Message: Hh.exe Has Generated Errors and Will Be Shut Down by Windows (268353)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q268353

SYMPTOMS

When you try to use Help or a Troubleshooter, you may receive one of the following error messages:
Hh.exe has generated errors and will be shut down by Windows.

Hh.exe cannot be found
Pressing F1 may still start Windows 2000 Help.

CAUSE

This behavior can occur after you install Microsoft Internet Explorer 5.5 Beta, or if a corrupted Help file exists in the %SystemRoot%\Help folder.

RESOLUTION

To resolve this issue:
  1. If you have installed it, uninstall Internet Explorer 5.5 Beta. If this does not fix the problem, continue to the next step.
  2. Download the Help files for your version of Windows 2000 from the following Microsoft Web site:

    http://www.microsoft.com/windows2000/downloads/helpfiles/default.asp

    Delete the files in the %SystemRoot%\Help folder, and then extract the downloaded files into the %SystemRoot%\Help folder. If this does not resolve the problem, continue to the next step.

  3. Perform an in-place upgrade of Windows 2000. For additional information about how to do so, click the following article number to view the article in the Microsoft Knowledge Base:

    292175 How to Perform an In-Place Upgrade of Windows 2000

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 5.5 Beta.
Modification Type:MajorLast Reviewed:9/22/2003
Keywords:kberrmsg kbprb KB268353
©2003 Microsoft Corporation. All rights reserved.