IntelliPoint: Left Shift Key Becomes Locked in a Shifted State (268116)


The information in this article applies to:

  • Microsoft IntelliMouse Explorer
  • Microsoft IntelliMouse Optical
  • Microsoft IntelliMouse Web
  • Microsoft IntelliPoint software 3.2
  • Microsoft IntelliPoint software 3.0
  • Microsoft IntelliPoint software 3.1
  • Microsoft Intellimouse Trackball Explorer
  • Microsoft Intellimouse Trackball Optical
  • Microsoft Intellimouse Optical Wheel Mouse
This article was previously published under Q268116

SYMPTOMS

If you use one of the Microsoft pointing devices listed at the beginning of this article in a game, the left SHIFT key on the keyboard may seem to become locked in a shifted state.

CAUSE

This behavior can occur if you press and hold down one of the arrow keys on the keyboard while you click a button on the pointing device that you have assigned to a keystroke in the Mouse tool in Control Panel.

RESOLUTION

To work around this issue, press the left SHIFT key to unlock the key as soon as this symptom becomes apparent.

To prevent this issue from occurring, do not change the default actions that are assigned to the buttons on the pointing devices that are listed at the beginning of this article.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To obtain more information about how pointing devices with more than two buttons operate in the game that you are using, contact the manufacturer of the game.

For information about how to contact your game manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information about IntelliMouse behavior in games, click the article numbers below to view the articles in the Microsoft Knowledge Base:

265724 IntelliMouse: Mouse Button Interrupts Wheel Button Game Action

268057 IntelliMouse: Cannot Assign a Game Action to Mouse Buttons

Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbHardware kbprb KB268116
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