User and User Group Ads Do Not Work for Logged-On Users with DBCS User Names That Cannot Be in Uppercase (268099)

SYMPTOMS

When a Microsoft Windows NT user logs on with a Double Byte Character Set (DBCS) user account name that contains an ending byte value that is equal to a lowercase letter in the US English alphabet (a through z), Systems Management Server (SMS) Advertised Programs Manager forces the creation of a folder name with all uppercase values.

In doing so, this changes the value of the DBCS characters, which causes SMS Advertised Programs Manager to create an incorrectly-named directory for the user account in the windir\ms\sms\clicomp\swdist32\CAP\DOMAIN folder.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3.

MORE INFORMATION

Example

A DBCS character with a hex value of "8F 72(r)" changes to a value of "8F 52(R)" thereby changing the account name.

You see this behavior most often in the Usersite_code.lkp file between the Client Access Point (CAP) and the client. The user's account name never matches, and any advertisements or packages that are targeted to this user account are not distributed to the clients.