Event 7022: Messenger Service Hung on Startup (268091)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q268091

SYMPTOMS

When you start your computer, Event Viewer records Event ID 7022, "Messenger service hung on startup."

CAUSE

This behavior can occur when the services that the Messenger service depends on have been modified and are not configured correctly in the registry.

RESOLUTION

To resolve this behavior, make sure that the services that the Messenger service depends on are correctly listed in the registry.

MORE INFORMATION

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry


WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To make sure the necessary services are present in the registry, follow these steps:
  1. Start Registry Editor (Regedt32).
  2. Navigate to the following registry location:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger
  3. In the right pane of the Registry Editor window, double-click the value DependOnService.
  4. In the Multi-String Editor dialog box, make sure the following services are listed under Data. Each service should be listed on a separate line:

    LanmanWorkstation
    NetBIOS
  5. If either of these services is missing, type its name in the Data box, with each service on a separate line, and then click OK.
  6. Quit Registry Editor, and then restart the computer.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kbprb KB268091
©2002 Microsoft Corporation. All rights reserved.