Startup Problems When Transferring System Hard Disk to a Backup Computer (268066)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows NT Server 4.0
This article was previously published under Q268066

SYMPTOMS

A Microsoft Windows NT-based or Microsoft Windows 2000-based server may not start up if its system hard disk is transferred to another computer that is a different model. For example, a user may transfer a system hard disk to a backup computer or may replace the computer's motherboard with a different model. The following error message may be displayed on a blue screen:
***STOP: 0x0000007B (0xF741B84C,0xC0000034,0x00000000,0x00000000)
INACCESSIBLE_BOOT_DEVICE

CAUSE

This behavior can occur because the drivers for the storage controller and other critical hardware components are not installed.

RESOLUTION

To resolve this behavior, use either of the following methods:
  • Use only the same hardware for the backup system. -or-

  • Replace the problem hardware components with the same model and the same series.
Contact your hardware vendor for any hardware-related problems.

MORE INFORMATION

There are two kinds of startup drivers that are critical for Windows NT and Windows 2000: the storage controller driver and the display controller driver.

If the drivers for the new storage controller and the new display controller are not currently installed, Windows NT or Windows 2000 may not be able to start up correctly on the new system.

You can work around a storage controller problem by doing either of the following methods:
  • If the system disk is a SCSI disk, use the same kind of SCSI controller in the new computer. -or-

  • If the system disk is a IDE disk, use the same kind of motherboard with the same kind of chip set.
For the IDE controller, there are several different chip sets in the market, such as Intel, VIA, SIS, and ALI.

NOTE: Windows 2000 may use different IDE drivers, which does not enable you to transfer the IDE system disk to a backup computer with a different chip set.

In Windows NT 4.0, the system may start up even when transferred to a system with a different IDE chip because several kinds of IDE chip sets share the same IDE (ATAPI) driver in Windows NT 4.0.

To work around a display controller problem, use the video graphics adapter (VGA).
Modification Type:MinorLast Reviewed:1/25/2006
Keywords:kbenv kberrmsg kbHardware kbprb KB268066
©2004 Microsoft Corporation. All rights reserved.