SMS: Error Message on a Blue Screen After You Upgrade to SMS 2.0 SP2 (268014)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q268014

SYMPTOMS

When you upgrade a client computer to System Management Server (SMS) 2.0 Service Pack 2 (SP2) on a computer running Windows NT 4.0 and using NeoMagic video drivers, you may receive an error message on a blue screen.

CAUSE

This problem can occur if video acceleration is enabled on the computer.

WORKAROUND

To work around this problem:
  1. Remove NeoMagic from the list of accelerated drivers

    -or-
  2. Start the laptop computer in VGA mode, and then reinstall the service pack.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This problem has also been reported on computers that have the same configuration mentioned in the "Symptoms" section when Microsoft NetMeeting is installed. For additional information about this problem, click the article number below to view the article in the Microsoft Knowledge Base:

264627 SMS: Video Acceleration and NetMeeting Cause Error Message

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kb3rdparty kbBug kbDriver KB268014
©2004 Microsoft Corporation. All rights reserved.