XADM: Directory Service Stops and Cannot Restart, with Event IDs 32, 1171, and 1002 (267987)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
This article was previously published under Q267987

SYMPTOMS

When you are running Exchange Server 5.0, the directory service may stop responding, with the following events recorded in the application log of Event Viewer:
Event ID: 32
Source: EDB
MSExchangeDS 145
Unable to create the log. Error -1032.

Event ID: 1171
Source: MSExchangeDS
Description: Exception E0010004 has occurred with parameters -510 and Zero. Internal ID of 2080112.
When you check the size of the Directory database (Dir.edb), you may find that the size of the file is greatly reduced.

When you attempt to restart the directory service by restarting the Exchange Server computer, the directory service may not start and the following event appears in the application log of Event Viewer:
Event ID: 1002
Source: MSExchangeDS
Description: The microsoft exchange server database (EDB) could not be initialized and returned error -1022. The directory cannot continue.

CAUSE

This behavior can occur when the Dir.edb file structure is damaged.

RESOLUTION

To resolve this issue, restore the Dir.edb file from a tape backup.

If you do not have a valid backup copy of the Dir.edb file, you can restore the file through full disaster recovery of Exchange Server.

MORE INFORMATION

For additional information on restoring the Dir.edb, click the article numbers below to view the articles in the Microsoft Knowledge Base:

183266 XADM: How To Restore Offline Backup of Dir Svc and Info Store

184186 XADM: Recovering Exchange from a Corrupted Directory

For more complete information about full disaster recovery of Exchange Server, see the "Disaster and Recovery Planning" white paper at:

http://www.microsoft.com/exchange/DeployAdmin/DeployAdmin.htm
Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kbfix kbprb KB267987
©2003 Microsoft Corporation. All rights reserved.