SMS: CCM Client Bootstrap Service Does Not Start (267929)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q267929
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

The Systems Management Server (SMS) Client Configuration Manager (CCM) component does not start the Client Bootstrap service if you use the Disk Administrator tool (Windisk.exe) to change the operating system partition hard disk letter designation.

CAUSE

Disk Administrator does not update the following registry key value when you change the hard disk letter:

HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion path name

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Modify the following registry key with the correct hard disk letter:

HKEY_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion path name

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The following entries appear in the CCM log:

---> Could not retrieve the heartbeat time from the client (2)
---> Unable to retrieve a sites list from machine "MYNTCLIENT".
---> Unable to retrieve travel mode switch from machine "MYNTCLIENT".
---> Unable to retrieve pending command value for sms client base components from machine "MYNTCLIENT".
---> Could not retrieve the site config timestamp from the client (2)
---> Copying client files to \\MYNTCLIENT\admin$\sms_temp.
---> Copying file "E:\SMS\inboxes\clicomp.src\base\I386\CCMCore.exe" to "\\MYNTCLIENT\admin$\sms_temp\CCMCore.exe"
---> Copying file "E:\SMS\inboxes\clidata.src\cli_inst.cfg" to "\\MYNTCLIENT\admin$\sms_temp\cli_inst.cfg"
---> Copying file "E:\SMS\inboxes\clidata.src\caplist.ini" to "\\MYNTCLIENT\admin$\sms_temp\caplist.ini"
---> Copying file "E:\SMS\bin\I386\CCMData.tcf" to "\\MYNTCLIENT\admin$\sms_temp\CCMData.tcf"
---> Copying file "E:\SMS\bin\I386\CCMBtLdr.exe" to "\\MYNTCLIENT\admin$\sms_temp\CCMBtLdr.exe"
---> Created service "CCMBoot" on machine "MYNTCLIENT".
---> ERROR: Unable to start service "CCMBoot" on machine "MYNTCLIENT", error = 3.
---> Failed to start the CCM Client Bootstrap service on MYNTCLIENT (3)

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbpending KB267929
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