SMS: Remote Control May Be Temporarily Disabled When You Change a Windows 2000-Based Client IP Address (267928)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2 SP4
  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q267928

SYMPTOMS

If you change a Microsoft Windows 2000-based System Management Server (SMS) 1.2 client Internet Protocol (IP) address without restarting the computer, an administrator cannot remotely control the client computer.

CAUSE

In previous versions of the Windows operating systems, you had to restart the computer to change the client IP address. In Windows 2000, the change is immediate and you do not need to restart the computer. However, the SMS Remote Control agent continues to use the previous IP address for Transmission Control Protocol/Internet Protocol (TCP/IP) Listen until you restart the client computer or stop and then start the SMS Remote Control agent.

WORKAROUND

After the user changes the IP address on a Windows 2000-based client, you must either restart the client computer or stop and then restart the SMS Remote Control agent to re-enable remote control.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbClient kbnetwork kbpending KB267928
©2004 Microsoft Corporation. All rights reserved.