IBM ThinkPad 600X Cannot Receive a Fax When Docked (267614)

SYMPTOMS

When you use a Microsoft Windows Millennium Edition (Me)-based IBM ThinkPad 600X computer, you may be unable to receive a fax message when the computer is inserted into a docking station.

When your computer receives a fax transmission, the computer connects with the transmission, but before it begins to copy the fax message, you may receive the following error message:

R0llfax has caused an error in <unknown>. R0llfax will now close. If you continue to experience problems, try restarting your computer.

This behavior does not occur when the computer is not in a docking station.

CAUSE

This behavior can occur if all of the following conditions are true:

You are using RingCentral Fax as the fax program.
The computer is docked in a SelectaBase3 docking station.
The computer is in standby mode when the fax transmission is received.

WORKAROUND

To work around this issue, use one of the following methods:

Remove the ThinkPad 600X from the docking station when you expect to receive fax messages.
Use a different type of docking station.
Do not allow the computer to go into standby mode when it is docked.

MORE INFORMATION

To prevent your computer from going into standby mode, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click Power Options.
On the Power Schemes tab, in the System standby box, select Never, and then click OK.

For more information about resolving this issue, or for product updates, contact RingCentral at the following Web site:

http://www.ringcentral.com/

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.