Epson GT-5000 Scanner Stops Responding During Consecutive SCSI Operations (267352)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you scan an item by using an Epson GT-5000 scanner, your scanner may stop responding (hang) and you may receive the following error message:

Device not ready.
Scanner failed to send image during scan.

CAUSE

This issue can occur when the Epson GT-5000 scanner is attached to a SCSI chain that consists of more than one device, such as a CD-ROM drive or hard disk drive, and you try to scan an item while you are playing a compact disc or copying files to the hard disk.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Epson, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z