"It Is Now Safe to Shut Down Your Computer" Is Not Displayed with Some Cirrus Logic Video Drivers (267335)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q267335
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you perform the shutdown procedure on a computer that is running Windows Millennium Edition (Windows Me), you may not receive the message that indicates when it it is safe to shut down your computer.

CAUSE

This problem may occur if you are using an older video adapter. Some drivers for these adapters cause the screen to display in text mode before the message appears. This is a limitation of the drivers in the Windows Me environment.

RESOLUTION

To resolve this issue, install the latest driver for your video adapter or a standard video graphics adapter (VGA) driver. Updated drivers may be available directly from the adapter vendor. Some vendors provide updates that you can download directly from their Web sites.

For information about how to contact the vendor for your video adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To install a standard VGA driver, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Display, and then click the Settings tab.
  3. Click Advanced, and then on the Adapter tab, click Change.
  4. Choose Specify the location of the driver, and then click Next.
  5. Select Display a list of all drivers, and then click Next.
  6. Select Show All Hardware.
  7. Click to select Standard Display Types from the list on the left.
  8. Select Standard Display Adapter, and then click Next to complete the installation.

    You may receive a message stating that the driver you are installing was not written for the video board in your computer. Click Continue.
  9. Restart your computer when you are prompted to do so.

MORE INFORMATION

The following video boards are known to experience this problem:
  • Cirrus Logic 5446 PCI
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbprb KB267335
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