Hewlett-Packard OfficeJet G-Series Fax and Printer Devices May Not Work (267271)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q267271

SYMPTOMS

Multiple-function Hewlett-Packard products may not work when you use them on Windows 2000-based computers. For example, OfficeJet G-series fax devices with printers may not work.

NOTE: The fix that is described in this article applies to and is required for only "true" Dot4 (non-MLC) devices. The G-series devices were the first of these. The K-series devices are also true Dot4 devices.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date       Time     Version        Size     File name
   -----------------------------------------------------
   6/29/2000  8:01 PM  5.0.2195.2097  43.1 KB  Dot4.sys

NOTE: You will need verify the file "dot4.sys" is located in the %systemroot%\system32\drivers folder. If not, manually paste the file in the drivers folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kb3rdparty kbbug kbDriver kbfix kbWin2000PreSP2Fix KB267271