XADM: "The Client Operation Failed" Error Message When You Use the Move Mailbox Feature (267233)


The information in this article applies to:

  • Microsoft Exchange Server 5.5, when used with:
    • the operating system: Microsoft Windows NT 4.0
    • the operating system: Microsoft Windows 2000
This article was previously published under Q267233

SYMPTOMS

When you attempt to move mailboxes from one server to another by using the Move Mailbox feature in the Exchange Administrator program, you may receive the following error message:
The Client Operation Failed

Microsoft Exchange Information Store
ID No. 80004005-0501-0000050a

CAUSE

This behavior may be caused by third-party anti-virus software services that are running against the information store.

WORKAROUND

To work around this problem, quit all anti-virus services, and then run the Move Mailbox feature.

MORE INFORMATION

For additional information about the Move Mailbox feature and anti-virus Application Programming Interface (API) enabled anti-virus software, click the article number below to view the article in the Microsoft Knowledge Base:

264731 XADM: MAPI-Based Tasks Do Not Work with Virus API Anti-Virus Software Running on the Exchange Server Computer

Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB267233
©2004 Microsoft Corporation. All rights reserved.