Hewlett Packard DeskJet 694C Does Not Print Grayscale Fills After Windows Me Upgrade (267104)

The information in this article applies to:

Microsoft Windows Millennium Edition

This article was previously published under Q267104

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you print a Microsoft Excel 2000 worksheet that contains colored objects in monochrome mode on a Hewlett-Packard (HP) DeskJet 694C printer, lighter grayscales may not be printed properly or printed at all.

CAUSE

This behavior can occur when you do the following:

Install an HP DeskJet 694C printer to a Microsoft Windows 98-based computer, using the Windows 98 printer driver.
Upgrade from Windows 98 to Microsoft Windows Millennium Edition (Me).

RESOLUTION

To resolve this issue, obtain the latest printer driver from Hewlett-Packard; you can download the driver from the following Hewlett-Packard Web site:

Support for HP Printers

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows Millennium Edition.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Modification Type:	Major	Last Reviewed:	7/13/2006
Keywords:	kb3rdparty kbprb kbprint KB267104