Norton AntiVirus 2000 Real-Mode Virus Scanner May Not Work in Windows Me (267079)

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http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you click to select the Scan system files at startup check box in Symantec Norton AntiVirus 2000, you may receive the following error message:

Norton AntiVirus could not update your AUTOEXEC.BAT file to configure startup scanning.

CAUSE

The Norton AntiVirus 2000 real-mode virus scanner (Navdx.exe) may not work on a "clean" installation of Windows Millennium Edition (Me) or if you upgrade to Windows Me. This occurs because the Autoexec.bat file is not part of the boot sequence in Windows Me. As a result, the call to the real-mode Navdx.exe scanning file that is added to the Autoexec.bat file does not work.

A "clean" installation of Windows refers to installing Windows on a new (empty) hard disk, or to installing Windows in a new folder.

MORE INFORMATION

For information about updates for Symantec products, view the following Symantec Web site:

http://www.symantec.com

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