Terminal Services Server Switches to Install Mode for Users When Running RunOnce Entries (266783)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q266783

SYMPTOMS

When you are running Terminal Services in Application Server mode, users may sporadically lose settings, or settings from one user may appear in another user's profile.

CAUSE

When the shell runs entries in a user profile's RunOnce key, it may switch the server to Install mode, even for "regular" (non-administrative) users. If other software makes registry changes during this time, the changes may be recorded and distributed to all other users on the server.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date      Time    Version         Size     File name
   -------------------------------------------------------
   07/11/00  02:39p  5.00.2195.2101  707,344  Kernel32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

This hotfix causes the server not to switch to Install mode for "regular" users. Switching to Install mode can still occur for administrative users at logon, so some settings might still be propagated incorrectly.

The administrator should make sure that a minimum number of users are logged on when the administrator installs programs. The administrator should also make sure to log off and log back on once after installing programs to make sure that RunOnce entries are run and applied.

Also, the administrator should set a minimal number of entries in the Run key and the Startup folder, and make sure that logon scripts run synchronously during logon. These items can also cause RunOnce entries to run in Install mode. For additional information about various ways to run programs during logon, click the article number below to view the article in the Microsoft Knowledge Base:

179365 INFO: Run, RunOnce, RunServices, RunServicesOnce and Startup

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB266783
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