OFF2000: Cannot Print from File Menu (266649)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
  • Microsoft Access 2000
  • Microsoft Outlook 2000
  • Microsoft FrontPage 2000
  • Microsoft Publisher 2000
This article was previously published under Q266649
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you click Print on the File menu in any of the Microsoft Office programs listed at the beginning of this article, you may receive a blank Print dialog box, and your document may not be printed.

NOTE: You can print your document by using the Print button on the Standard toolbar in the programs listed at the beginning of this article.

CAUSE

This problem may be related to a conflict with the IBM Client Access/400 software that is used to connect Intel-based workstation computers to IBM AS/400 computers.

NOTE: Other programs that modify the printers list also may cause this problem.

RESOLUTION

To resolve this problem, contact IBM to determine whether you have the latest available update. The latest service pack for Client Access is available at the following IBM Web site:

http://www.as400.ibm.com/clientaccess

WORKAROUND

To temporarily work around this problem, remove or turn off the IBM Client Access/400 software.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

REFERENCES

For additional information about similar problems with printing in Office 97, click the article number below to view the article in the Microsoft Knowledge Base:

162411 OFF97: Page Fault in MSO97 When Printing

Modification Type:MinorLast Reviewed:7/16/2004
Keywords:kb3rdparty kberrmsg kbprb KB266649
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