Windows 2000 Fax Update for SBS Fails and "Fax Service Is Not Installed" Error Message Appears (266467)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q266467 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
Microsoft Small Business Server (SBS) 4.5 customers who want to either upgrade or to add Microsoft Windows® 2000 Professional clients to their network must apply a patch or update to maintain fax functionality. Installing the patch or update to the SBS 4.5 server may result in the following error:
Cannot Update SBS Fax Service - Fax Service Is Not Installed.
CAUSE
This problem occurs because the installation fails to recognize the previous Fax Client software installation. This may occur because the fax software is not installed, however, it is more likely that the client applications folder, ClientApps, was moved and is now referenced incorrectly in the registry.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this issue, use the Registry Editor to verify that the installation location of ClientApps matches the value of
HKEY_LOCAL_MACHINE\Software\Microsoft\BackOffice\SBSClients\ParentDirectory
For example, if the Client Applications were installed on C:\ClientApps, then the value of the registry key above should be equal to C:\ClientApps.
| Modification Type: | Minor | Last Reviewed: | 1/18/2006 |
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| Keywords: | kberrmsg kbprb KB266467 |
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