SMS: Remote Control May Not Work with Matrox G400 Video Adapters (266422)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q266422

SYMPTOMS

When you use Remote Control on a Systems Management Server (SMS) 2.0 client computer that is running Microsoft Windows 95 or Microsoft Windows 98, you may receive a general protection (GP) fault in Wuser32. This behavior can occur on computers that contain a Matrox Millennium G400 video adapter.

WORKAROUND

There are four possible workarounds:
  • Use the Standard VGA driver on the client.
  • Disable Remote Control for the site that is experiencing the problem.
  • Prevent the SMS client from being installed on the computer that contains the G400 video adapter by using IP subnetting or scripting.
  • Contact Matrox support for a driver that does not exhibit this behavior.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbClient kbConfig kbHelpDesk kbnofix kbRemoteProg kbsmsUtil KB266422
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