OL98: Outlook Uses RTF to Send Messages to Recipients from LDAP Directory (266415)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q266415

SYMPTOMS

Outlook may use Rich Text Format (RTF) to send a message to recipients from a Lightweight Directory Access Protocol (LDAP) directory.

CAUSE

This problem can occur because when Outlook sends mail, Outlook checks the PR_SEND_RICH_INFO property of the recipient. If this property is True, Outlook uses RTF to send the mail. But when the recipient is from an LDAP directory, the PR_SEND_RICH_INFO property does not exist. In this case, Outlook treats the mail as if the property does exist and the value is True; therefore, Outlook uses RTF to send the message.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:
   Date          Time   Version      Size        File name      Operating system
   ----------------------------------------------------------------------------------------------------------
   18-Oct-2000   8:12   N/A          3,264,512   Update.exe     Microsoft Windows 9x and Microsoft Windows NT
   18-Oct-2000   8:34   8.5.8216.0     106,496   Contab32.dll   Microsoft Windows 9x and Microsoft Windows NT
   17-Oct-2000   4:19   8.5.7027.0     131,072   Msoutl85.olb   Microsoft Windows 9x and Microsoft Windows NT
After the fix is installed, the following files will have the listed attributes or later: 
   Date          Time   Version      Size        File name      Operating system
   ----------------------------------------------------------------------------------------------------------
   18-Oct-2000   8:11   8.5.8216.0   6,627,328   Outllib.dll    Microsoft Windows 9x and Microsoft Windows NT
   18-Oct-2000   8:34   8.5.8216.0     106,496   Contab32.dll   Microsoft Windows 9x and Microsoft Windows NT
   17-Oct-2000   4:19   8.5.7027.0     131,072   Msoutl85.olb   Microsoft Windows 9x and Microsoft Windows NT

WORKAROUND

To work around this problem, enter the e-mail address in the Contacts again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbbug kbfix kbQFE KB266415
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