OL97: Right-Click on Mail Message Produces No Drop-Down Menu (266359)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q266359

SYMPTOMS

In Microsoft Outlook 97, if you right-click on any mail message in the Inbox, a drop-down menu does not open.

The right-click option works normally elsewhere (Folder List, Toolbars, or in the Windows environment).

Additionally, you may not see any menu options on the Actions menu.

CAUSE

This behavior can result from a corrupted Frmcache.dat file.

RESOLUTION

To resolve this behavior, follow these steps:
  1. Close Outlook.
  2. Use the following article to clear the Outlook Forms Cache file.

    171372 OL97: How to Clear the Outlook Forms Cache

  3. Open Outlook and test the resolution by right-clicking any mail message.
Modification Type:MajorLast Reviewed:10/21/2000
Keywords:kbprb KB266359
©2002 Microsoft Corporation. All rights reserved.