OL2000: Outlook Body Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN (266335)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q266335
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

Outlook body part handling is stripping carriage returns from messages that are incoming from the AUTODIN Messaging System. As a result, the complete message is opened as a single line.

CAUSE

By default, the rich edit feature converts a CR_CR_LF sequence into a space. As a result, the formatting information for the lines is lost when Outlook opens these messages.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time     Version           Size        File name     
   -------------------------------------------------------------
   9/28/00  8:30AM    9.00.0000.4527    5,324,850   Outllib.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To enable this fix, modify the following registry entry:
  1. Quit Outlook.
  2. Apply the fix in the "Resolution" section.
  3. Start Registry Editor (Regedt32.exe).
  4. Locate the following key in the registry:

    HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook\options\Mail

  5. On the Edit menu, click Add Value, and add the following information:

    Value Name: AutodinCR
    Data Type: REG_DWORD
    Value: 0x0, 0x1
    Default: 0x0 (not in registry by default)

    This parameter controls the behavior of the Richedit feature that is used by Outlook.

    Set it to 1 to enable the fix.
  6. Click OK, and quit Registry Editor.
  7. Start Outlook.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbbug kbfix kbHotfixServer kbQFE KB266335
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