Computer Stops Responding During First Restart After You Apply Service Pack 4 (266258)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q266258

SYMPTOMS

When you have restarted for the first time after applying Service Pack 4 on a computer running Windows NT Workstation 4.0, you may find that the computer stops responding (hangs). At the point where it hangs, the computer may be having trouble processing a driver or the hardware abstraction layer (HAL).

RESOLUTION

To resolve this behavior, do a parallel installation, and then copy the program's files from the new installation to the old installation.

MORE INFORMATION

  1. Start a parallel installation of Windows NT Workstation 4.0.
  2. Install Service Pack 4.
  3. Restart to the new parallel installation and make sure it is working correctly.
  4. Move the files (not the subfolder) from \%SystemRoot%\System32\ of the old installation to a backup folder.
  5. Move the Drivers folder from \%SystemRoot%\System32\Drivers\ of the old installation to a backup folder.
  6. Copy the files (not the subfolder) from the \%SystemRoot%\System32\ folder of the new installation to the \%SystemRoot%\System32\ folder of the old installation.
  7. Copy the Drivers folder from the \%SystemRoot%\System32\Drivers\ folder of the new installation to the \%SystemRoot%\System32\Drivers\ folder of the old installation.
  8. Restart the computer to the original installation.
  9. Once you can gain access to the original installation, copy over only the backup files (not the subfolder) of the \%SystemRoot%\System32\ folder.
  10. When you are prompted to replace the files, click No.
NOTE: This should restore most program .dll files, unless a program has replaced an original Windows NT 4.0 .dll file with its own version. In that case, you may need to reinstall the program.
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kbprb KB266258
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