Keyex and Mouex Drivers Produce Event ID:7, 'Service Failed to Start' (266213)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q266213

SYMPTOMS

When you start your computer, you may receive an error message indicating that the Keyex and Mouex drivers did not start, and Event Viewer logs the following event:

Event Id:7
Description: service failed to start.
Source: Keyex.

RESOLUTION

To resolve this issue, use the Devices tool in Control Panel to disable Keyex and Mouex and to enable the Keyboard Class Driver and Mouse Class Driver.

MORE INFORMATION

The Keyex and Mouex drivers are not native to Microsoft Windows NT 4.0; they are installed by IBM's Netfinity remote control software. To disable and replace them, follow these steps:
  1. Start Control Panel.
  2. Double-click Devices.
  3. In the Devices dialog box, under Device, select Keyex, click Startup, click Disabled, and then click OK. Use the same procedure to disable Mouex.
  4. To enable the Keyboard Class Driver, select Keyboard Class Driver, click Startup, click System, and then click OK. Use the same procedure to enable the Mouse Class Driver.
  5. Click Close to close the Devices dialog box. Quit Control Panel, and then restart the computer.

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:8/10/2001
Keywords:kbprb KB266213
©2002 Microsoft Corporation. All rights reserved.