RPC, Protected Storage Services May Not Start on Workstation with Novell IntranetWare Client (266208)


The information in this article applies to:

  • the operating system: Microsoft Windows NT 4.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q266208

SYMPTOMS

When you are using the Novell IntranetWare client version 4.50 or later on a computer running Microsoft Windows NT Workstation 4.0, the protected storage service that depends on remote procedure call (RPC) service may not start and you may receive the following event log notices:

Event ID: 7022
Source: Service Control Manager
Type: Error
Description: The remote procedure call (RPC) service hung on startup.
Event ID: 7001
Source: Service Control Manager
Type: Error
Description: HTTP server service depends on the MUP service which failed to start because of the following error: An instance of the service is already running.

RESOLUTION

To resolve this behavior, remove the IntranetWare client and then restart the computer.

MORE INFORMATION

For additional information about how to remove a Novell client, click the article number below to view the article in the Microsoft Knowledge Base:

175806 How to Remove IntranetWare Client for Windows NT


For more information about how to remove specific versions of the Novell client, refer to the product manual or visit the Novell Web site at http://www.novell.com.

This behavior may also occur on some Compaq computers. Apply the latest Compaq NT Support Software Disk (NT SSD) from the Compaq Smartstart CD-ROM. Then manually stop all the services and re-add them one at a time to identify which device is causing the behavior.

For information about how to contact Compaq Computer Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kbprb KB266208
©2003 Microsoft Corporation. All rights reserved.