"Setup Has Failed" Installing Windows Media Player 7 or 7.1 (266102)


The information in this article applies to:

  • Microsoft Windows Media Player 7
  • Microsoft Windows Media Player 7.1
This article was previously published under Q266102

SYMPTOMS

When you try to install Windows Media Player 7 or 7.1, you may receive the following error message:
Setup has failed - the computer must be restarted now.

CAUSE

This behavior can occur if Zip Magic is installed.

RESOLUTION

Either uninstall Zip Magic or right-click the Zip Magic icon and then click to clear the Show Zip Folders check box. Then, install Windows Media Player again.

MORE INFORMATION

When the download of Windows Media Player 7 or 7.1 Setup does not succeed, it creates a file called Wmsetup.log. Because Zip Magic takes control of files with .zip extensions, you see the following error message in this log:
WMC_CopyFile: Could not find file.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/30/2003
Keywords:kb3rdparty kberrmsg kbprb kbsetup KB266102
©2003 Microsoft Corporation. All rights reserved.