Works: Address Is Lost When You Save Envelope in Works 4.x (265985)


The information in this article applies to:

  • Microsoft Works 6
  • Microsoft Works 7.0
  • Microsoft Works Suite 2002
  • Microsoft Works Suite 2003
This article was previously published under Q265985

SYMPTOMS

When you create an envelope document with Microsoft Works 6 Word Processor and save the envelope as a Works 4.x envelope document, and you then attempt to open the envelope document in Works 6 or Works 4.x, the document does not open, and any address data that was on the envelopes is missing.

CAUSE

This problem occurs because the Works Word Processor envelope template is different from the Works 4.x envelope template.

As a result, the address data is not saved.

RESOLUTION

To work around this problem, save all addresses in the Works Address Book, and then save a copy of the Works Address Book on a floppy disk or other removable media to transfer addresses between a computer with Works 6 and a computer with Works 4.x.

You can create similar envelopes in both versions of Works.

To create an envelope in Works, follow these steps:
  1. Start Works Word Processor.
  2. On the Tools menu, click Envelopes.
  3. In the Envelopes dialog box, click Single envelope if you want to create envelopes with addresses that are not in your Works Address Book or other data sources, or click Mail merge envelopes if you want to create envelopes with addresses that are in your Works Address Book or other data sources.
  4. Click OK.
  5. In the Envelopes Setting dialog box, click the envelope size that you want, and then click New Document.
TIP: If you frequently use the same size envelope and return address, you can save the envelope as a template. You can also place the Works Address Book Address Block field in the envelope template.

STATUS

Microsoft has confirmed that this is a problem in Works.

MORE INFORMATION

To create an envelope template with the Works Address Book Address Block field, follow these steps:
  1. Start Works Work Processor.
  2. On the Tools menu, click Envelopes.
  3. In the Envelopes dialog box, click Mail merge envelopes.
  4. Click OK.
  5. In the Envelopes Setting dialog box, click the envelope size that you want, and then click New Document.
  6. In the Open Data Source dialog box, click Merge from the address book.
  7. In the Insert Fields list, click Address Block, and then click Insert.
  8. Click the return address box on the envelope, and then type your return address.
  9. On the File menu, click Save As.
  10. Click Template.
  11. Type a name for the envelope template in the Save As Template dialog box, and then click OK.Note By default, templates are saved in the following folder

    drive:\Program Files\Microsoft Works\Template

    where drive is the disk on which Works is installed.
Modification Type:MajorLast Reviewed:6/29/2003
Keywords:kbbug kbinterop kbpending KB265985
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