Works: Error Message When You Click Page Setup in Works Spreadsheet (265922)


The information in this article applies to:

  • Microsoft Works 7.0
  • Microsoft Works Suite 2003
  • Microsoft Works Suite 2001
  • Microsoft Works 6
  • Microsoft Works Suite 2002
This article was previously published under Q265922

SYMPTOMS

When you click Page Setup on the File menu in a Microsoft Works Spreadsheet document, you may receive the following error message:
An error has occurred in your program. To keep working anyway click Ignore and save your work in a new file.
To quit this program, click Close. You will lose information you entered since your last save.
When you click Close, you may receive the following error message:
WKSSS caused a general protection fault in module HPFWIN15.dll

CAUSE

This behavior can occur when you print to a Hewlett Packard (HP) DeskJet 895c printer.

RESOLUTION

To resolve this behavior, download the latest printer driver for the HP DeskJet 895c printer. For information about how to contact Hewlett Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/29/2003
Keywords:kberrmsg kb3rdparty kbprb kbprint KB265922
©2003 Microsoft Corporation. All rights reserved.