Norton AntiVirus Error Message When You Install SP1 (265824)

Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you install Windows 2000 Service Pack 1 (SP1) or Service Pack 2 (SP2) on a computer with Symantec Norton AntiVirus 6.10.01, you are prompted to quarantine or ignore the Xmldso.cab file. If you choose to quarantine the file, you may receive the following Norton AntiVirus error message:

Norton Intergrator
an unhandled exception has occurred
Not enough storage is available to process the command

You receive the error message even after you remove SP1.

WORKAROUND

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To work around this behavior, close all programs and disable any anti-virus software before you install a Windows 2000 service pack.

MORE INFORMATION

The Windows 2000 SP1 Readme.txt file states:

Close all open applications and disable all virus scanners to make sure that the executable program can replace system files that are in use.

To view the Windows 2000 SP1 Readme.txt file, view the following Microsoft Web site:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp1/readme.asp#2.0

The SP2 Readme is located on the following Microsoft Web Site:

http://www.microsoft.com/windows2000/downloads/servicepacks/sp2/ReadMeSP.htm

According to Symantec Technical Support, the Office 2000 NAV plugin needs to be uninstalled manually before installing SP1. For more details, please refer to information on Symantec's web site at:

Symantec Support Site

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.