XADM: Installing Exchange Server 5.5 SP1 Does Not Update DLLs on Computer Running Seagate BackupExec version 7.0 (265716)


The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP1
This article was previously published under Q265716

SYMPTOMS

When you install Service Pack 1 (SP1) for Microsoft Exchange Server, version 5.5, on a computer running Microsoft Windows NT 4.0 SP3 and Seagate's BackupExec version 7.0 with Exchange Add-In, you may receive a message that the following dynamic-link library (DLL) files cannot be updated:
%winnt%\system32\edbbcli.dll %winnt%\system32\emsmdb.dll
%winnt%\system32\escprint.dll
%winnt%\system32\libxds.dll

A Windows NT dialog box appears with the following options:
  • Abort
  • Retry
  • Ignore

Note: All Exchange services were stopped prior to the application of Exchange Server 5.5 SP1.

RESOLUTION

To resolve this issue:
  1. Stop all Seagate's BackupExec services.
  2. In the Windows dialog box, click Retry to install Exchange Server 5.5 SP1.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kbprb KB265716
©2003 Microsoft Corporation. All rights reserved.