Message Builder Fails to Start with Event IDs 16392 and 16409 (265510)
The information in this article applies to:
- Microsoft Site Server 3.0
This article was previously published under Q265510 SYMPTOMS
The Message Builder service on your Windows NT Server-based computer fails to start, and the Event Viewer logs the following event messages:
ID: 16392
Source: msgbldsvc
Desc: The Message Builder Service failed to start. Check to see if the service is installed properly. ID: 16409
Source: msgbldsvc
Desc: Message Builder failed to initialize packageq qeueue at . NOTE: The misspellings in event ID 16409 is the actual text of the description.
CAUSE
One or more metabase keys for the Direct Mail service are missing or corrupt.
RESOLUTION
To resolve this issue, use MetaEdit version 2.1 to correct the Direct Mail values. For additional information on MetaEdit, click the article number below
to view the article in the Microsoft Knowledge Base:
232068 FILE: How to Download, Install, & Uninstall the IIS MetaEdit 2.1
After MetaEdit is installed, do the following:
- Open MetaEdit, and then expand the LM key.
- Select the TMailer key. The two values to edit are indicated with ID numbers 1 and 4.
- Double-click each of these items to edit them as follows:
1 - <Microsoft Site Server>\Data\Knowledge\Membership\Direct Mail Package Queue
4 - C:\WINNT\System32\LOGFILES\Direct Mail Logs - Close MetaEdit, and then start the Message Builder service.
| Modification Type: | Major | Last Reviewed: | 4/20/2001 |
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| Keywords: | kbprb KB265510 kbAudDeveloper |
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