Toshiba Tecra 780DVD Does Not Shut Down Correctly (265484)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q265484
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

SYMPTOMS

When you attempt to shut down a Toshiba Tecra 780DVD it may restart, or it may stop the shutdown process and you see a flashing cursor.

CAUSE

This behavior can occur if the Lucent modem asks for a delay in a Ring0 function. In this event, the system will not respond or restart when shut down.

RESOLUTION

To resolve this behavior, contact Toshiba to get an updated driver, or follow the workaround steps located in the "More Information" section of this article.

MORE INFORMATION

WORKAROUND

To work around this issue, disable the Lucent modem in Device Manager. To do this, follow these steps:
  1. Right-click the My Computer icon, and then click Properties.
  2. In the System Properties window, click the Device Manager tab.
  3. Click the plus sign (+) next to Modems to expand the menu.
  4. Click the Lucent modem listing, and then click Properties.
  5. Click to select the Disable in this Hardware Profile check box.
  6. Click OK to close the Lucent modem Properties window.
  7. Click OK to close the System Properties window.
  8. Click Start, click Shut Down.
  9. In the Shut Down Windows dialog box, click Restart, OK, or press ENTER.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about receiving the updated drivers, go to the Toshiba Web site for upgrading to Windows Millennium Edition:

http://www.millenniumupgrade.com/Toshiba/

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHardware kbprb KB265484
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