Error Message: Your Computer Is Not Properly Configured to Connect to the Internet (265427)


The information in this article applies to:

  • Microsoft MapPoint 2001
  • Microsoft MapPoint 2002
  • Microsoft Streets and Trips 2001
  • Microsoft Streets & Trips 2002 1.0
  • Microsoft Streets and Trips 2003
This article was previously published under Q265427

SYMPTOMS

When you use Microsoft MapPoint or Microsoft Streets and Trips, you may receive one of the following error messages:
  • Your computer is not properly configured to connect to the Internet. You must have an Internet connection in order to download construction updates.

-or-

  • The server name or page could not be found.

CAUSE

This issue can occur if America Online (AOL) is your Internet service provider (ISP) and you attempt to perform one of the following actions:
  • Connect to the Internet.
  • Update the construction information.
This symptom has also been known to occur if your ISP provider is Adelphia.com (cable modem connection).

RESOLUTION

To resolve this issue, download and install the most current Construction Update file from the Microsoft Download Center.

The Microsoft Download Center is located at:

http://www.microsoft.com/downloads

Search by product for all available downloads and select the most current construction update from the list of available downloads.

Streets and Trips 2003

The following download was current at the time of release of Streets and Trips 2003.

The following file is available for download from the Microsoft Download Center:

DownloadDownload ConstructionA2072805.dat now

Download and save the file to the following location: drive:\Program Files\Microsoft Streets & Trips\Data where drive is the hard disk on which Streets and Trips 2003 is installed.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Previous Versions

If you are using MapPoint 2001, save the Construction Update file to the following folder

drive:\Program Files\Microsoft MapPoint\Data

where drive is the drive letter of the hard disk on which MapPoint 2001 is installed.

If you are using Streets and Trips 2001, save the Construction Update file to the following folder:

drive:\Program Files\Microsoft Streets & Trips\Data

where drive is the drive letter of the hard disk on which Streets and Trips 2001 is installed.

If you are using either MapPoint 2002 or Streets & Trips 2002, download the Construction file from the following site:

http://download.microsoft.com/download/mappoint2002/update/2002/w98nt42kme/en-us/ConstructionA1031413.dat

If you are using MapPoint 2002, save the construction file to the following folder (assuming the default location):

drive:\Program Files\Microsoft MapPoint\Data

where drive is the drive letter of the hard drive on which MapPoint 2002 is installed. If you are using Streets & Trips 2002, save the construction file to the following folder (assuming the default installation):

drive:\Program Files\Microsoft Streets & Trips\Data

where drive is the drive letter of the hard drive on which Streets & Trips 2002 is installed.
Modification Type:MinorLast Reviewed:6/14/2004
Keywords:kbdownload kberrmsg kbprb KB265427
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