Su.exe Generates Error Code 1780 ("A Null Reference Pointer Was Passed to the Stub") (265401)

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time   Version         Size    File name
   ----------------------------------------------------
   06/28/2000  07:48p  5.0.2195.2097  74,000  Su.exe
   06/28/2000  07:48p  5.0.2195.2097  12,048  Suss.exe
				

Stop the super-user (SU) service before you apply this hotfix. After you apply the hotfix, restart the SU service.

NOTE: The hotfix installer will refuse to run on Service Pack 2 or later. In order to use the hotfix on these systems, expand the hotfix into a folder. You can do this by launching the package with parameter /x.

For example, when you expand your hotfix package, you receive a "Q265401_W2K_SP2_x86_en.EXE" on your hard disk (the name is language-dependent, and in this example the language is English). At a command prompt, type the following command: You will then receive a prompt that asks you for a target folder. Copy SU.EXE and SUSS.EXE to the resource kit program folder. Make sure the SU Service is stopped when you do this.