The Help and Support Instructions for Reinstalling Internet Connection Sharing Are Incorrect (265327)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q265327

SYMPTOMS

The instructions in the Help and Support dialog box tell you to use the Internet Tools component in Add/Remove Programs to remove Internet Connection Sharing (ICS). These instructions are incorrect.

CAUSE

The Internet Tools component group does not exist in Microsoft Windows Millennium Edition (Me). ICS is located in the Communications component group on the Windows Setup tab in Add/Remove Programs.

WORKAROUND

To reinstall ICS, follow these steps:
  1. In Control Panel, double-click Add/Remove Programs.
  2. Click the Windows Setup tab.
  3. In the Components box, double-click Communications.
  4. Click to clear the Internet Connection Sharing check box, click OK, and then click OK.
  5. Restart your computer when prompted.
  6. Repeat steps one through four, but in step four, click to select the Internet Connection Sharing check box.
  7. Restart your computer when prompted.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The instructions which tell you to use the Internet Tools component are located in the Help and Support dialog box. To find these instructions, follow these steps:
  1. In the Help and Support dialog box, click Troubleshooting, and then click Home Networking and network problems.
  2. Click Internet Connection Sharing Troubleshooter, and then click I don't see a Sharing button on the Connections tab of the Internet Options dialog box.
  3. Click To reinstall Internet Connection Sharing.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbprb KB265327
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