XCCC: Conversation Box Is Missing from a Meeting Request When You Use OWA (265148)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP1
  • Microsoft Exchange Server 5.5 SP2
  • Microsoft Exchange Server 5.5 SP3
This article was previously published under Q265148

SYMPTOMS

When you use Outlook Web Access (OWA) to send a meeting request, the Conversation box is missing. However, if you use Microsoft Outlook, the Conversation box is available.

When you send a meeting request that does not include the Conversation box, the following behavior occurs:
  • When an attendee replies to the request, the Conversation box remains blank, and all similar e-mail messages are grouped in one section.
  • If the meeting request is sent to a Lotus Notes user, the Subject box is not displayed because Notes uses the Conversation box as the Subject box in a meeting request form.

CAUSE

This behavior occurs because the OWA code does not generate the Conversation box in a meeting request.

WORKAROUND

To work around this issue, change the OWA code by using the following steps.

NOTE: Do not change any OWA code unless you fully understand the OWA structure and have confirmed that the issue is severely affecting your business.
  1. Stop the World Wide Web Publishing service.
  2. Copy the Commands.asp folder that is located in the following folder:

    Exchsrvr\Webdata\Language_version\Forms\Ipm\Schedule\Meeting\Request

    NOTE: Because there are many Commands.asp files on your hard disk, make sure that you copy the Commands.asp file that is located in this folder. Also, make sure that you open the Language_version folder of the language you are using, for example, USA or CHS.
  3. Paste the Commands.asp file to a safe location so that you can recover it when necessary.
  4. Open Commands.asp with any text editor, and then locate the BindData function.
  5. In the BindData function, add the following lines under the "IF bstrTab = "message" THEN" section: 
    Sub BindData()

...
    IF bstrTab = "message" THEN
    
        ...'Add start here
        If objNewMsg.ConversationIndex = "" then      
              
           objNewMsg.ConversationIndex = 
           objOMSession.CreateConversationIndex
              objNewMsg.ConversationTopic = Request.Form("subject")

        End If
        ' Add end here
        ...

    Endif
        ...

End Sub
  6. Restart the World Wide Web Publishing service.
  7. Create a new meeting request from OWA.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbFAQ kbprb KB265148
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