SMS 2.0 SP1 and SP2 Interoperability Issues When Required Updates Are Not Applied (264630)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
  • Microsoft Systems Management Server 2.0 SP1
This article was previously published under Q264630

SYMPTOMS

When you apply Service Pack 2 (SP2) for Systems Management Server (SMS) 2.0, you may experience the following issues:

Issue 1

When multiple sites control a domain and SMS sites are not upgraded simultaneously, the Smslogon\Config\Copylog.tcf file is modified by the Service Pack 1 (SP1) site as well as the SP2 site. If the SP1 site modifies the Copylog.tcf file last (by using Microsoft Windows NT Logon Server Manager), it updates and changes most of the entries in the Copylog.tcf file.

The Copylog.tcf file is used to indicate which site supplied the logon point's client boundaries (specially Clicore.exe). An SP1 site without the update can change the Copylog.tcf file to indicate that it supplied the logon point's Clicore file, even though it did not copy the file. The incorrect SP1 Clicore.exe entry in the Copylog.tcf file causes problems for new installations as well as existing SP1 clients when they are using the logon point. This situation prevents new clients from being installed and causes SP1 clients to copy the SP2 Clicore.exe file, which results in a mixed installation state. Some common conditions seen on the client and in the client logs when in a mixed installation state include:
  • Components are in a "Repair Pending" state.
  • The Software Advertisement Program Wizard and Manager are unable to run.
  • A Required .dll file, Clilog.dll, is not found.

Wn_logon and Wnmanual.log

No COMPVER.INI found for site SEC - defaulting logon point version to 2.00.0000.0000
Could not register CCIM (could be initial install); AppRegister return code =5
ERROR: Unable to open the service control manager to install the SMS Client Service and CCIM. Win32 Error: 5  
Warning:  Could not launch/register CCIM - 5  

SMSCLI.LOG
ERROR: Failed to start C:\WINDOWS\MS\SMS\CLICOMP\SWDist32\bin\smswiz32.exe
ERROR: Failed to start C:\WINDOWS\MS\SMS\CLICOMP\SWDist32\bin\smsmon32.exe

Clisvc.log

ERROR: The Client Service is not authorized to run this application! (5)~
*** Client Configuration Installation Manager - Error launching (#0x5)  C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE>
WARNING: Problem starting App (5). Doing App Verify.  C:\WINNT\MS\SMS\CORE\BIN\CLISVCL.EXE>
System Offer Data Provider - Not launching until CCIM indicates that it's safe to do so~

CLICORE.LOG 
Base client files are version 2.0.1493.2005
Current clibase version is 2.0.1380.1101

Launch32.log

WNet User Groups Offer Data Provider - Not launching until CCIM indicates that it's safe to do so~
Program Execution Agent - Not Launching application~
Lic Client - Not launching until CCIM indicates that it's safe to do so~
Advertised Programs Monitor (Event Driven) - Not launching until CCIM indicates that it's safe to do so~
Advertised Programs Monitor - Not launching until CCIM indicates that it's safe to do so~

Ccim32.log

Client core file version (from cliver.exe) is 2.00.1493.2005
Warning: The CAP base release (from \\SMSPDC20\CAP_PET\clicomp.box\base) is 2.00.1380.1 (client release is 2.00.1493.2)
Warning - could not find a site CAP with uplevel version of component Available Programs Manager Win32
Warning - could not find a site CAP with uplevel version of component Hardware Inventory Agent
Warning - could not find a site CAP with uplevel version of component Software Distribution
Warning - could not find a site CAP with uplevel version of component Software Inventory Agent
Warning - could not find a site CAP with uplevel version of component Remote Control
Warning - could not find a site CAP with uplevel version of component LICENSE METERING

Trying to open IPC connection with APM...  CCIM32
ERROR: Unable to establish a connection with APM - The filename, directory name, or volume label syntax is incorrect.~~  CCIM32
Component "Hardware Inventory Agent" moved from index 4 to 6  CCIM32
Trying to open IPC connection with APM...  CCIM32
ERROR: Unable to establish a connection with APM - The filename, directory name, or volume label syntax is incorrect.~~  CCIM32
Component "Software Distribution" moved from index 2 to 6  CCIM32
Trying to open IPC connection with APM...  CCIM32
ERROR: Unable to establish a connection with APM - The filename, directory name, or volume label syntax is incorrect.~~  CCIM32
Component "Software Inventory Agent" moved from index 1 to 6  CCIM32
Trying to open IPC connection with APM...  CCIM32
ERROR: Unable to establish a connection with APM - The filename, directory name, or volume label syntax is incorrect.~~  CCIM32
Component "Remote Control" moved from index 0 to 6  CCIM32
Warning - CClientOfferArray::ResolvePendingOperations returned 123  CCIM32
-- Checking if new component operations are necessary --       CCIM32
 -  SMS Client Base Components:           CCIM32
Checking if component "SMS Client Base Components" needs to be installed, upgraded or verified (offer index [2])  CCIM32

Issue 2

When two sites share site boundaries and both sites use Remote Installation, SP1 sites are unable to install SP1 components onto SP2 clients.

The updates listed in articles Q252718 and Q252717 in the Microsoft Knowledge Base add functionality to the Client Configuration Manager (CCM) and Ccmbtldr.exe components that verify that the client does not have files from a later release. The SP1 update prevents SP1 from attempting to remotely install on SP2 clients. This functionality is included with SP2 and this will not be an issue for future service pack releases.

Applying the update after this problem is already occurring stops it from retrying to install onto the client, but existing Client Configuration Requests (CCR) that have already started processing attempt every hour for a total of 7 days before they time out. Not applying the update does not cause clients to get into a mixed installation state. Only the issues described in articles Q251070 and Q249077 in the Microsoft Knowledge Base (the Copylog.tcf issue) causes clients to get into a mixed installation state. Common issues observed on clients include:
  • Software advertisements do not reach the clients.
  • Orphaned clients that do not recover from mixed installation.

CAUSE

These issues can occur if both of the following conditions are true:
  • Required SMS updates to SMS sites that exist in the same domain were not installed before you upgraded to SP2 for SMS:
    • Issue 1: These issues can occur if you did not install the updates listed in the following Microsoft Knowledge Base articles: SMS 2.0 (No Service Pack) Sites:

      251070 SMS: Copylog.tcf Does Not Show Site that Updated Logon Point

      SP1 Sites:

      249077 SMS: SP1:Copylog.tcf Does Not Show Site that Updated Logon Point

    • Issue 2: These issues can occur if you did not install the updates listed in the following Microsoft Knowledge Base articles: SMS 2.0 (No Service Pack) Sites:

      252718 SMS: CCM Avoids Installation Attempts on SP2 Clients

      SP1 Sites:

      252717 SMS: SP1: CCM Avoids Installation Attempts on SP2 Clients

  • All SMS sites in a domain are not or were not upgraded beginning with the central parent site within several hours of each other.

WORKAROUND

To resolve these issues, use the appropriate method.

Issue 1

  • Applying the update after a client is in the mixed state does not repair the clients that are in a mixed state. Also, applying the updates before upgrading to SP2 prevents new installations to clients that are assigned to a SP1 site until the client's assigned site is upgraded to SP2. If the client has two sites and one is at SP1 and the other is at SP2, the client upgrades successfully to SP2.
  • If for some reason the updates cannot be applied to remote systems for some period of time due to distance, or unavailability of technical support personnel at the remote location, you can remotely edit the Copylog.tcf file:
    1. Edit the Copylog.tcf file on the primary domain controller (PDC) in the \\PDC\SMSLOGON\Config folder by using a text editor such as Notepad.exe, and modify the following line

      X86.BIN\CLICORE.EXE=XXX

      where XXX is the site code for the SP2 site.
    2. Change the permissions on the Copylog.tcf file to Read Only and assign Full Control permission only to a domain user account that has Domain Admin privileges, however, do not use the Administrator or the SMS service account. Also, assign Read privileges to the Everyone group. Note that new installations to clients which fall into the subnet boundary for an SP1 site do not occur until the SP1 site assigned is upgraded to SP2.

      NOTE: After you upgrade the site to SP2, change the file permissions back to their original permissions.
    3. Upgrade all sites to SP2, which repairs and upgrades the clients when they are in the mixed mode, except in some cases where the user who is logged on is not a local Administrator on the computer.

Issue 2

  • Applying the update after CCM attempts to install onto the SP2 client resolves the problem and prevents further occurrences, however all of the files in the Ccrretry.box file need to be deleted as well or the installation attempts are retried every hour for 7 days.
  • Upgrade all sites to SP2 which permits remote installations to succeed on clients with SP2 files.
  • Rename the Ccm.dll file to Ccm.old on the SMS SP1 servers, which prevents it from downloading the new Clicore.exe file. However, remote installation for all clients stops.

MORE INFORMATION

Planning for the Upgrade to Service Pack 2

If the SMS 2.0 sites are all going to be upgraded within a 2-hour to 3-hour period, it is unlikely for mixed installations to occur on clients. A weekend upgrade may be a good idea if the updates cannot be applied to all sites quickly.
Modification Type:MinorLast Reviewed:4/26/2006
Keywords:kbfix kbprb kbsms200preSP2 KB264630
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