SMS: Video Acceleration and NetMeeting Cause Error Message (264627)

SYMPTOMS

Microsoft Windows NT-based Systems Management Server (SMS) client computers that use the SMS Video Acceleration driver to improve Remote Control performance may experience a Kernel-mode "Stop 1e" exception in the video driver. The error message may be similar to:

STOP: 0x0000001e (0xc0000005, 0xfcbd2f36, 0x00000000, 0x0000008d)
KMODE Exception Not Handled in ATI.DLL

This exception occurs only on computers on which the Microsoft NetMeeting display driver is installed. This driver is installed when the sharing features in NetMeeting are enabled.

This exception occurs in response to any of the following actions:

Attempting to start NetMeeting.
Attempting to use an OpenGL-based screen saver.
Attempting to use Remote Control on the computer.
If a program directly or indirectly queries the DirectDraw capabilities of the video driver.

CAUSE

The exception is caused by an improper driver interaction among the SMS Video Acceleration driver, the NetMeeting display driver, and the video adapter driver that is installed on the computer. During this interaction, the SMS Video Acceleration driver may send incorrect data to the video adapter driver. The hotfix that is described in this article includes a new SMS Video Acceleration driver (Idisntkm.dll) that corrects this issue.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack

WORKAROUND

To work around this behavior, use any of these methods:

Disable video acceleration.
Uninstall NetMeeting.
Switch to the VGA or SVGA video adapter driver if either is compatible.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4.