IntelliMouse: SnapTo Function Does Not Work (264595)

RESOLUTION

To resolve this issue, follow the instructions that are detailed in the following article in the Microsoft Knowledge Base:

If the issue continues to occur, use the following methods in the order in which they are presented.

Remove the Microsoft Input Devices Registry Key

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To do this:

1. Start Registry Editor.
2. Open the following registry key:

   HKEY_CURRENT_USER\Control Panel\Microsoft Input Device\Directories

3. In the right pane, click Mouse in the Name column.
4. On the Edit menu, click Delete, and then click Yes.
5. Quit Registry Editor.

Uninstall the IntelliPoint Software

To uninstall the IntelliPoint software:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft IntelliPoint, and then click Add/Remove.
4. Follow the instructions on the screen to remove the Microsoft IntelliPoint software. When you are prompted to restart the computer, click Yes.

Clean Boot Your Computer

Clean boot your computer. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   
   
   • Process Config.sys File
   • Process Autoexec.bat File
   • Process Winstart.bat File (if available)
   • Process Win.ini File
   • Load Startup Group Items
4. Click OK. When you are prompted to restart the computer, do so.

For additional information about how to clean boot Windows 98, click the article number below to view the article in the Microsoft Knowledge Base: NOTE: To restore your original Startup options, click Normal Startup on the General tab in System Configuration Utility.

Microsoft Windows 95

1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Command Prompt Only from the Startup menu.
2. At the command prompt, type win, and then press ENTER. Press and hold down the SHIFT key until the Windows startup sequence is complete.
3. Disable any anti-virus or disk tool programs installed on the computer.
   
   For information about how to disable these programs, see the printed or online documentation for the program.
4. Quit all running programs except Explorer and Systray. To do this, press CTRL+ALT+DELETE, click the program that you want to quit, and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. Repeat this step to quit all programs except Explorer and Systray.

For additional information about how to clean boot Windows 95, click the article number below to view the article in the Microsoft Knowledge Base: NOTE: To restore your original Startup options, restart the computer normally, and then enable any anti-virus or disk tool programs installed on the computer. For information about how to enable these programs, see the printed or online documentation for the program.

Reinstall the IntelliPoint software

To reinstall the IntelliPoint software:

1. Insert the IntelliPoint software installation CD-ROM into your CD-ROM drive.
   
   If Setup does not start automatically:
   1. Click Start, and then click Run.
   2. In the Open box, type the following line, and then click OK

      drive:\setup.exe

      where drive is the drive letter of your CD-ROM drive.
2. Follow the instructions on the screen to reinstall the Microsoft IntelliPoint software.
3. When the installation process is finished, click OK, and then restart Windows normally.